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Exchanges and Returns

If you want to exchange or return your order, no matter the reason – we're here to help! The Consumer Protection Code defines that exchanges and returns can be made within 7 days in case of regret. After that period, they are free for a period of 30 days after the date of your order. You can exchange your product for store credit, a different product, or receive a refund using the same payment method.

Please note, however, the exceptions to our policy:

Below are some examples of the most common exceptions:

  • Discounted items are final sale and are not eligible for exchanges or returns;

  • Returned items must contain the tag and be shipped in the original packaging;

  • Returned items must have no visible signs of wear or use

  • Made-to-measure items cannot be exchanged

  • Items with stones and metallization may be slightly different from the photos available on the website since stones have different formats and the metallization is applied manually when modeling the piece.


To start an exchange or return, contact 11 99799-0999 or to inform the need and reason for the exchange.

After sending the first contact as explained above, you must send the product to:

Erika Zaunrith 

Rua Marc Chagall 339 81B

05036170 - São Paulo, SP

Additional Information:

  • A refund, new product, or store credit will be available within 7 business days of receiving your returned product.

  • The freight for the first exchange is paid by O Belo Imperfeito.

  • Products that are returned damaged by misuse or signs of use will not be refunded or exchanged. 

For other information not included on this page, please contact:

11 99799-0999

Important Data

Some stones have different shapes and cannot be chosen by the customer in advance. 

Pieces that are made with stones cannot be returned due to non-acceptance of the natural shape of the stone.

Pedra Rolada Azul


The metallization of the pieces is done in a creative and varied way at the time of making the piece. May vary from product photos.

Metallized parts cannot be returned due to non-acceptance of the format applied.

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